Informativa legale

Distributor: Retvos Inc.

Representative Director: Kanako Nishida

Location: 6-35-4 Asakusa, Taito-ku, Tokyo 111-0032, Japan

Phone number: +81362625839

E-mail address: info@kavkimono.com

Prices: Please refer to each product page, prices shown without Tax and Duties.

Shipping fee: 
  [Japan] 800yen(over1Kg),160yen(under1Kg) all over Japan,
  [Overseas] 5000yen(over1Kg),1000yen(under1Kg) all over the world.

Tax and Duties will be indicated at the time of checkout.

Payment method and time of payment: ShopifyPay (credit card, etc.), PayPal [payment is confirmed at the time of product order or pre-order].

Product Delivery Time: Within 5 business days for in-stock items, within 6 weeks for pre-order items

Delivery method:
  [Japan] Yu-pack/Yamato/Sagawa,
  [Overseas] EMS(delivery only), DHL(delivery with tax and duties)

Returns, refunds, and cancellations: We do not accept returns or refunds of merchandise for customer convenience. Cancellation after 2 weeks of reservation will be charged a handling fee.

Size Exchange: Only when in-stock items and in Japan, If you wish to exchange an item due to wrong size, please contact us by phone or email. We will contact you to let you know how to proceed.

Defective merchandise: If our merchandise is defective, please contact us by phone or email for a return, refund or exchange.

Return period: within 14 days of receipt of goods.

Return shipping: If the product is defective, we will pay for the return shipping; if the return/exchange is for the customer's convenience, the customer will pay for the return/exchange.